1123 Privacy Policy — Your Data Protection
1123 takes the privacy of every Malaysian user seriously. This document explains what information we collect, how we use it, and the measures we take to keep your data safe and fully protected at all times.
Privacy Policy Contents
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Information We Collect
When you register or use the 1123 platform, we collect several categories of information to ensure a smooth and secure gaming experience. This information is required to verify your identity, process transactions, and comply with regulatory requirements applicable in Malaysia. We only collect what is genuinely necessary for platform operations and do not gather excessive or irrelevant data.
Account Information
During registration, you are required to provide your full name, email address, mobile number, and date of birth. This information is used to create and verify your 1123 account. Your chosen username and password are also stored in encrypted form for security purposes. We may request a copy of a valid identity document such as your MyKad for age and identity verification, in line with our Responsible Gaming policy.
Device & Browser Information
The 1123 platform automatically records technical information when you access our website or mobile app. This includes device type, operating system, browser type and version, IP address, and time zone settings. This data helps us detect unauthorised access, resolve technical issues, and optimise platform performance for users in Malaysia. We also use this information to identify unusual usage patterns that may indicate fraudulent activity.
Payment Information
All financial transactions on the 1123 platform are processed in Malaysian Ringgit (MYR). We collect information related to your deposits and withdrawals, including the payment methods used — such as local online banking, e-wallets, and debit cards. Bank account numbers and card details are not stored directly on our servers; instead, they are processed through payment providers that comply with PCI-DSS security standards. Transaction records are retained for regulatory compliance and internal financial audit purposes.
Usage Data
We record your gaming activity on the 1123 platform, including the games you play, bet amounts, winnings, and session duration. This data is used to personalise game recommendations, monitor responsible gaming limits, and improve the overall user experience. All usage data is linked to your account and stored securely under strict data protection protocols.
How We Use Your Information
1123 uses collected information solely for legitimate and transparent purposes. We will not use your data for anything unrelated to platform operations without obtaining your consent first. Each intended use of your data is clearly explained below so you can make informed decisions about your privacy.
Account Management
Your information is used to create, verify, and manage your 1123 account. This includes secure login, password recovery, and two-factor authentication to protect your account from unauthorised access.
Transaction Processing
Payment data is used to process your MYR deposits and withdrawals quickly and accurately. We also use this information to detect and prevent financial fraud and to ensure the integrity of all transactions on the platform.
Platform Improvements
Usage data helps the 1123 technical team identify and resolve performance issues. We analyse aggregated usage patterns to improve interface design, platform speed, and new features that are more relevant to users in Malaysia.
Service Communications
We use your email address and phone number to send important account notifications, transaction confirmations, and policy updates. You can manage your promotional communication preferences through your account settings at any time.
Cookies & Tracking
The 1123 platform uses cookies and similar tracking technologies to enhance the user experience and ensure core platform functions work correctly. Cookies are small text files stored on your device when you visit our website. We use a combination of session cookies and persistent cookies depending on the needs of specific functions.
Types of Cookies We Use
- Required Essential Cookies: These cookies are required for core platform functions such as maintaining login sessions, saving language preferences, and processing transactions securely. The 1123 platform cannot function properly without them.
- Performance Performance Cookies: We use performance cookies to analyse how users interact with the platform. The data collected is anonymised and helps us identify areas that need technical or design improvements.
- Functional Functional Cookies: These cookies allow the platform to remember your preferences, such as display settings, favourite game selections, and saved login details. They create a more personalised experience each time you return to the 1123 platform.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality and your gaming experience. For more information on managing cookies, please refer to the help documentation for your web browser.
Data Storage & Security
The security of your personal data is a top priority at 1123. We implement robust technical and organisational measures to protect your information from unauthorised access, loss, or misuse. All data is stored on servers secured to the highest industry standards and monitored continuously around the clock.
SSL/TLS Encryption
All communications between your device and 1123 servers are protected with 256-bit SSL/TLS encryption. This ensures that sensitive data such as passwords and MYR payment details cannot be intercepted in transit.
Secure Storage
Your data is stored on servers protected by multi-layered firewalls and intrusion detection systems. Access to user data is restricted to authorised personnel only, and every access is logged for security audit purposes.
Retention Period
We retain your data for as long as your account is active or as needed to provide our services. Financial records are kept for the period required under Malaysian law. Once that period has passed, data will be securely deleted or anonymised.
Incident Response
In the event of a data breach, 1123 has a comprehensive incident response procedure in place. We will notify affected users within the required timeframe and take immediate steps to contain and remediate any identified security vulnerabilities.
Sharing Information with Third Parties
1123 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. That said, there are limited situations where we may need to share data with other parties for legitimate operational purposes. All data sharing is conducted in accordance with applicable laws and regulations in Malaysia.
Permitted Data Sharing Scenarios
- Payment Service Providers: Transaction information is shared with approved payment processors to facilitate your MYR deposits and withdrawals. All such providers are bound by strict confidentiality agreements and comply with international financial security standards.
- Regulatory Compliance: We may be required to disclose information to Malaysian authorities where mandated by law, court order, or official investigation. In such circumstances, 1123 will fully comply with all applicable legal requirements.
- Fraud Prevention: Certain data may be shared with industry security partners to detect and prevent fraud, money laundering, or platform abuse. Any such sharing is limited and proportionate to the identified risk.
- Technology Providers: Certain 1123 platform functions are supported by third-party technical service providers such as cloud hosting and system analytics. These providers only have access to the data needed to carry out their specific tasks and are prohibited from using it for any other purpose.
We ensure that every third party receiving 1123 user data is bound by contractual obligations and data protection standards equal to or higher than our own. You have the right to know which third parties receive your data by contacting our support team.
User Rights & How to Contact Us
As a 1123 platform user, you have certain rights regarding your personal data, all of which we fully respect. These rights are aligned with global best practices in data protection and our commitment to transparency in how we handle information belonging to our Malaysian users. We encourage you to understand these rights and exercise them whenever you need to.
Right of Access
You have the right to request a copy of all personal data we hold about you. Data access requests can be submitted via our support email and will be processed within 14 business days.
Right of Rectification
If you find that any information in your account is inaccurate or outdated, you have the right to request an immediate correction. You can update most account details directly through your profile settings on the 1123 platform.
Right to Erasure
You may request the deletion of your account and personal data, subject to our legal obligations to retain certain records. Deletion will be carried out within a reasonable timeframe once your request has been received and verified.
Privacy Policy Updates
1123 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated to you via email or in-platform notification at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we handle your data.
Contact Our Privacy Support Team
For any enquiries, requests, or complaints relating to your data privacy on the 1123 platform, please contact our support team through the channels below. We are committed to responding within the stated timeframes and ensuring every privacy concern is handled with the seriousness and professionalism it deserves.
- Support email: [email protected]
- Response time: within 3 business days
- FAQ: Visit our FAQ page
We value the trust you place in the 1123 platform and are always committed to keeping your privacy protected. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
Ready to Start the Ultimate Experience?
Your data is safe with 1123. Register today and enjoy a wide range of games and top-tier entertainment built for Malaysian users, with privacy and security guaranteed every step of the way.